Frequently Asked Questions
Can I pay in my currency?
The answer is YES. You can change the currency on the bottom of each page of the website.
My currency is not available on the dropdown
No problem. You can still pay in your currency at the checkout if you choose for example paypal or a credit card. It will change to your currency as soon as you have logged into your service provider.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so subscribe our newsletter and stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. For detailed information click here.
What shipping carriers do you use?
Our major carrier is DHL. In some countries DHL work together with local courier partners. For example: In the United States, DHL hands over the parcel to USPS.
Do you provide parcel tracking?
Yes, every order (national and international) gets a parcel tracking code. You will get an automatic tracking email once your parcel has left the office.
How much do you charge for shipping?
Our shipping fees depends on where you live. Click here to see our detailed information about our shipping fees.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
How can I order a customized Mold for making unique boards
1. Visit our fingerboard-mold-configurator and follow a few easy steps to design your board in 3D by choosing measurements and styles. (you can download your configuration-file at the end)
2. Order a custom-Mold or pro-Mold in the shop
3. Send us your configuration-file via email to firstname.lastname@example.org (If you have any questions about your design, feel free to include them to that email)
4. Production of your customized Mold starts
Where do I find the step-by-step instructions for my product?
We provide step-by-step instructions for our Fingerboard-Mold-Kits as well as for our Ramp-Mold-Kits. These instructions are either included in the packaging as a print version or as an instruction video via a link or QR code (internet connection required). This ensures that you always have the most up-to-date instructions available.
In case you lost the instructions or the link:
- Instruction for our Fingerboard-Molds: click here
- Instruction for your Ramp-Molds: click here
You can contact us through our contact page! We will be happy to assist you.
What concrete should i choose for building ramps?
Click here to see the latest instructions about building ramps.
where do your products come from
Every single one of our products is developed, produced and packaged at our location here in Germany - made by fingerboarders for fingerboarders